Frequently Asked Questions
Are these guns real?
Yes, all of the firearms we engrave on are fully-functional and must ship to a Licensed FFL holder/dealer/gun shop/pawn shop in your area.
How do I check availability? How can I find out which states are "sold-out" for an edition?
If you have a particular state or edition that you are looking for, please call us and we can get you the most up-to-date information and which numbers are left.
If I can't find a certain edition listed on your website, is it already sold-out?
Not necessarily. If you aren't finding what you are looking for please call and our sales staff will help you. It's possible the edition is new and not released to the general public yet. If you subscribe to our email list, then you will learn about new editions before the general public will.
Can you ship a firearm directly to my home?
No. All modern-made firearms must ship from us to a licensed FFL Dealer and go through the normal background check process and whatever is required for registration in the shipped-to state. Exceptions may be made for black powder firearms when shipping to most states.
What do I have to do to pickup the gun and take it home?
If you have questions about registration, ownership, permits, or other local laws in your state, it is best that you contact a local authority or gun shop who can better answer those questions for you. In most states, you must produce a state-issued photo ID and fill out a standard background check form. A normal, law-abiding citizen or immigrant, without any felonies, restraining orders, domestic violence, or probation of any kind should be able to pass a standard background check.
I talked to a local gun shop, and they want to charge me a fee for picking up the gun and for the background check. Why is that?
Some states, like Colorado, have mandatory fees that we, as FFL holders, have to pay the state government when we submit a background check. As FFL holders, we have to keep a log of every firearm that comes in and goes out through our shops and keep meticulous paperwork to remain in government compliance. This is a service and is not done by every FFL holder for the general public. You are required to pay the fees before you can pickup your firearm. If the combined fee is more than $50 (CA excluded), please let us know and we may be able to help you find someone else.
Do you charge sales tax?
Since we are based in Colorado, we are only required to charge sales tax on orders picked up or shipped within our state. A few states require sales tax be collected at time of pickup on any firearm shipment entering their state. Check with you local gun shop to see what your state requires.
Do you have layaway?
Yes! We have old-fashioned layaway with no-interest, no late-fees, no pre-payment penalty, no credit check, and no additional fees. Firearms cannot ship until paid-in-full.
Which payment methods do you accept?
We accept all major cards including Visa, MasterCard, American Express, and Discover as well as personal checks, money orders, cashier's checks, and company checks.
Can I make a payment or order online?
Not at this time. Please call to order or make a payment.
Are all of your current editions "in-stock" and "ready to ship"?
No. We build-to-order depending on your rate of pay.
Do you offer wholesale pricing?
With a qualifying FFL Copy on file/provided prior to ordering, yes. Call for information about Dealer Discounts.
How long does it take for my order to ship?
Production typically takes about 8 to 12 weeks for all the engraving and plating processes depending on the edition that you ordered. Production starts immediately when paid-in-full at time of order or with select short-term layaway agreements. Early payoff layaway orders are put into production when paid off.
Which countries do you ship to?
We only ship to the 50 states of the United States of America.
Can I pick up my gun at your office?
By appointment only. Conditions apply: State and County tax must be collected prior. Photo ID/NICS background check required. Long guns can be picked up here (CA residents excluded) and hand guns can be picked up here by Colorado residents only.
Can I order a gun from you for a local fundraiser such as a raffle or auction?
Yes! Call for more information about how we can help you make money utilizing one of our engraved firearms. Always inquire with your local government on which is the best way to raise money in your area.
Who do you donate to? Who are you fundraising for?
We donate to various organizations nationwide that are Freedom Friendly including the National Rifle Association and the Second Amendment Foundation that strive to protect our Second Amendment Rights. We have donated to a variety of local organizations including the Larimer County GOP, Dance Express, and schools in the area.
How will my transaction with Heroes and Patriots show up on my credit card statement?
Heroes and Patriots Fundraisers LLC
I asked for an email statement/invoice/receipt, but I didn't receive it.
Email receipts,etc are sent by the bookkeeping department within one week of request. Please check your junk mail for an email from: email@example.com